REFUND POLICY

Welcome to ovalfilial.shop!

We want you to be satisfied with your purchase, and we aim to make the return and refund process as clear and straightforward as possible. Please read the following policy carefully before making a request.

Customers are eligible to request a return within 30 days from the date of delivery. After this period, we unfortunately cannot accept return or refund requests. To qualify for a return, the item must be in its original condition, unused, and in its original packaging. Any products that show signs of damage, misuse, or missing parts may not be eligible for a full refund.

To initiate a return, please contact our customer support team with your order details and reason for return. Once your request is approved, we will provide instructions on how and where to send your item back. Customers are responsible for ensuring the returned item is properly packaged to avoid damage during transit.

After the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed promptly. The refunded amount will be credited back to your original payment method, and the estimated processing time is within 3 business days after approval.

Please note that the exact time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

By completing a purchase on our website, you agree to this Refund & Return Policy.

Due to ongoing financial losses, the merchant has made the difficult decision to liquidate all inventory at heavily discounted clearance prices and sell remaining stock at a loss in order to close out operations.