PROBLEM CLAUSE

Welcome to ovalfilial.shop!

1. How can I place an order?
   Simply browse our website, select the product you want, add it to your cart, and proceed to checkout. Follow the payment steps to complete your order. Once confirmed, you will receive an order confirmation email.
2. How long does shipping take?
   All orders are shipped from the United States. Orders are processed on the same day, and the estimated shipping time is 2 business days after processing.
3. Where do you ship from?
   All products are shipped directly from our warehouse located in the United States.
4. Will I receive a tracking number?
   Yes. Once your order has been shipped, a tracking number will be provided so you can track your package in real time.
5. Can I change or cancel my order?
   If your order has not yet been processed or shipped, you may contact us immediately to request changes or cancellation. Once shipped, the order cannot be modified.
6. What is your return policy?
   We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging to qualify for a return.
7. How long does it take to receive a refund?
   Once your return is received and approved, refunds will be processed within 3 business days. Processing time by your bank may vary.
8. What should I do if my item arrives damaged?
   Please contact our support team as soon as possible with photos of the damaged item and your order details. We will assist you with a replacement or refund.
9. Are all products in stock?
   We try to keep inventory updated, but availability may change due to high demand. If an item is out of stock, we will notify you promptly.

Due to ongoing financial losses, the merchant has made the difficult decision to liquidate all inventory at heavily discounted clearance prices and sell remaining stock at a loss in order to close out operations.